Shipping & Returns

How do you send out your marshmallow magic? We ship all orders from our cozy headquarters in Central Texas via UPS Ground unless you’ve opted for 2-day air. Got a PO Box? No worries—we'll ship via USPS Priority Mail.

Our mission is to get your delicious marshmallows to you as quickly and safely as possible!

I'm overseas and craving marshmallows. Can you deliver to me? Absolutely! We ship to the USA, Canada, Australia, and the UK. We’re super excited to expand to more countries soon so everyone can enjoy our tasty treats!

When will my marshmallows arrive? Since our scrumptious marshmallows are handmade with love, please allow 3-5 business days for us to process your order. Shipping usually takes another 2-3 business days.

While we do offer overnight or express shipping, remember that processing times still apply.

During holidays and busy times, please allow up to 7-10 business days for us to create your marshmallow delights. It’s a multi-day process to ensure you get the BEST MARSHMALLOWS EVER!

If you need your marshmallows ASAP or by a specific date, just give us a shout at help@thetoastysmore.com, and we’ll do our best to make it happen.

Help! My marshmallows are sticky! No worries, that’s totally normal. Our marshmallows are coated in a mix of powdered sugar and cornstarch to keep them dry. In hot summer months, the sugar can melt a bit, making them sticky again. But don’t fret—they’re still delicious and perfectly edible. Just add a little more powdered sugar if you want them dry again.

We ship with ice packs & insulated bubble wrap in the warmer months, so your mallows will arrive 100% delicious and fresh!

Do you accept returns or exchanges? Due to the perishable nature of our marshmallows, we don’t offer refunds or exchanges for food safety reasons.

If your order arrives damaged, reach out to us at info@thetoastysmore.com, and we’ll work to resolve the issue.

If you purchased Route Protection with your order, you have extra protection through Route. We’re happy to refund your order or send a replacement. Just file a claim through Route and choose your preference.

Here’s how to file a claim via Route:

  1. Go to the Route Resolve Center (via the Route app or the web link from your order confirmation email).

  2. Enter your email and order number, then click next.

  3. Select the items you want to file for and the order issue type.

  4. Choose from the following options: Lost, Stolen, Damaged (melted, dented, etc.), or Issue unrelated to lost, stolen, or damaged.

  5. Provide more details about your issue.

  6. Select your resolution preference (refund or replacement).

  7. You’ll receive an order issue summary with more information on what to expect next. You can log back into the Route page anytime to check for updates.

Oh no! My package is lost or returned! While The Toasty S’more is not responsible for lost or damaged packages during shipping, please contact us at info@thetoastysmore.com, and we’ll work with you to resolve the issue.

If your order is returned due to an incorrect address or customer shipping issue, you may pay for shipping costs to resend it or receive a refund minus a 20% restocking fee.

If you purchased Route Protection, you have extra protection through Route. File a claim through Route to choose a refund or replacement, and Route will coordinate with us to handle it ASAP.

I emailed about my order and haven’t heard back! As a small business, we wear many hats throughout the day—shipping orders, making marshmallows, answering emails, and running social media. Please give us 24 business hours to respond to your email. We answer emails Monday-Friday from 9 am to 5 pm CST.