Shipping & Returns
FREE SHIPPING OVER $50 TO THE US (Contiguous)
Subtotal $50 and over gets free shipping!
How do you send out your marshmallow magic? We ship all orders from our cozy headquarters in New Mexico via UPS Ground unless you’ve opted for 2-day air. Got a PO Box? No worries—we'll ship via USPS Priority Mail.
Our mission is to get your delicious marshmallows to you as quickly and safely as possible!
I'm overseas and craving marshmallows. Can you deliver to me? Absolutely! We ship to the USA, Canada, Australia, and the UK. We’re super excited to expand to more countries soon so everyone can enjoy our tasty treats!
When will my marshmallows arrive? Since our scrumptious marshmallows are handmade with love, please allow 3-5 business days for us to process your order. Shipping usually takes another 2-3 business days.
While we do offer overnight or express shipping, remember that processing times still apply.
During holidays and busy times, please allow up to 7-10 business days for us to create your marshmallow delights. It’s a multi-day process to ensure you get the BEST MARSHMALLOWS EVER!
If you need your marshmallows ASAP or by a specific date, just give us a shout at help@thetoastysmore.com, and we’ll do our best to make it happen.
Help! My marshmallows are sticky! No worries, that’s totally normal. Our marshmallows are coated in a mix of powdered sugar and cornstarch to keep them dry. In hot summer months, the sugar can melt a bit, making them sticky again. But don’t fret—they’re still delicious and perfectly edible. Just add a little more powdered sugar if you want them dry again.
We ship with ice packs & insulated bubble wrap in the warmer months, so your mallows will arrive 100% delicious and fresh!
Do you accept returns or exchanges? Due to the perishable nature of our marshmallows, we don’t offer refunds or exchanges for food safety reasons.
If your order arrives damaged, reach out to us at info@thetoastysmore.com, and we’ll work to resolve the issue.
Oh no! My package is lost or returned! While The Toasty S’more is not responsible for lost or damaged packages during shipping, please contact us at info@thetoastysmore.com, and we’ll work with you to resolve the issue.
If your order is returned due to an incorrect address or customer shipping issue, you may pay for shipping costs to resend it or receive a refund minus a 20% restocking fee.
I emailed about my order and haven’t heard back! As a small business, we wear many hats throughout the day—shipping orders, making marshmallows, answering emails, and running social media. Please give us 24 business hours to respond to your email. We answer emails Monday-Friday from 9 am to 5 pm CST.
All sales are final.
Because our marshmallows are perishable, handcrafted food items, we do NOT offer refunds or exchanges for taste preferences or opened products. If there is an issue with your order arriving damaged or incorrect, please contact us within 24 hours so we can help. Too often people have abused our generosity to where they demand refunds just to get free marshmallows and try things out. This is not going to happen anymore. Scammers begone!
A Note About Kindness I work hard to make every order by hand, answer questions quickly, and treat everyone with respect. In return, I ask for the same courtesy. If something isn’t a good fit or you need help, I’m always happy to assist — but I don’t tolerate hostility, demands, or disrespect. We’re a small family business, not a giant warehouse, and kindness keeps everything running smoothly.
